We strive to make the process as simple as possible. Simply fill out our online grocery list at least 72 hours prior to your arrival and let us do the shopping for you. Once we receive your grocery list, we will contact you to confirm and clarify any questions we may have concerning your list. It is very important for us that you have everything you need so that you will have a Bit of Home in your vacation home.
We want you to have confidence in our caring for your family. We provide a fee schedule that is as transparent as possible, no “hourly” charges or inflated food prices. We charge a flat rate based on the amount of your actual grocery bill and then an additional 20% fee to your combined tickets. You will receive copies of all of your grocery receipts from the purchases we make on your behalf.
* $20 delivery fee will be required for deliveries north & south of Playa del Carmen such as: Playa Paraiso, Mayan Palace, Paamul and Puerto Aventuras. Please check for specific delivery areas.
Once we receive your shopping list, we will make an estimate of your bill. We will then send you a PayPal invoice for this estimated amount. After we make your grocery purchase, if we have made an overestimate of your of your bill, we will refund the money back through PayPal. If we have underestimated the amount, we will send you a PayPal invoice for the remaining balance. You can have confidence in the actual cost of your groceries because you will receive a copy of your receipts that will match your order you have submitted. We use PayPal to process our payments because PayPal is a trusted leader in online payments and is accepted all over the world. PayPal has industry leading security and fraud prevention systems to help protect your credit card information. Using PayPal means that your information is never shared. Again, we want to make sure you have complete confidence in our service for you and your family.